Effective Date: 1-June-2026
Business Name: Dozame Group / Private Key by Dozame
Website: privatekeybydozame.ca
Contact Email: [email protected]Private Key by Dozame is operated by Dozame Group. This Privacy Policy explains how we collect, use, store, and protect personal information submitted through our website, quote request form, email, and other business communications.1. Information We CollectWhen you submit a quote request, contact us, or book a service, we may collect information such as:• Your name
• Email address
• Phone number
• Service address, neighbourhood, or city
• Preferred service date or move-in date
• Details about the services you are requesting
• Photos, videos, or descriptions of furniture, rooms, walls, items, or spaces
• Building access details, such as elevator access, parking, loading area information, or concierge instructions
• Payment, invoice, and booking-related information
Any other information you choose to provide2. How We Use Your InformationWe use your information only for business-related purposes, including to:• Respond to your inquiry
• Prepare an estimate or quote
• Review photos and project details
• Confirm service availability
• Coordinate booking details
• Provide move-in setup, furniture assembly, mounting, staging, or related services
• Send invoices, receipts, reminders, or booking updates
• Keep internal business records
Improve our services, website, and customer experienceWe do not sell your personal information.3. Quote Requests and PhotosPhotos, videos, and project details submitted through our quote form are used to understand the scope of work, estimate pricing, prepare for the service, and determine whether the requested work is appropriate and safe to complete.We will not use customer-submitted photos for public marketing, social media, website content, or advertising without your permission.4. CommunicationBy submitting a form or contacting us, you agree that Dozame Group / Private Key by Dozame may contact you about your inquiry, estimate, booking, or service.Our primary communication method is email.If you provide a phone number, we may use it only when needed to clarify booking details, coordinate service, or respond to your request.5. Text MessagesText messaging is not our primary communication method.If you choose to communicate with us by text message, we may use SMS only to respond to your inquiry, confirm booking details, coordinate service, or provide service-related updates.We do not use text messages for general marketing unless you have clearly consented to receive those messages.You may ask us to stop texting you at any time.For commercial electronic messages in Canada, businesses generally need consent, sender identification, and a simple unsubscribe method.6. Payment InformationPayments may be processed through third-party payment providers such as Stripe, Square, or another payment service.We do not store full credit card numbers on our own website or systems. Payment information is handled by the payment provider according to its own privacy and security practices.7. Sharing of InformationWe may share limited information only when needed to operate the business, such as with:• Payment processors
• Booking, form, email, or website service providers
• Insurance, accounting, or legal professionals if required
• Service providers needed to help complete or manage a booking
• Government, regulatory, or legal authorities if required by lawWe do not sell customer information to third parties.8. Data Storage and SecurityWe take reasonable steps to protect the personal information we collect.Customer information may be stored in tools used for business operations, such as email, website forms, booking tools, payment platforms, spreadsheets, or customer communication systems.No online system is completely secure, but we aim to limit access to personal information and use it only for legitimate business purposes.9. Retention of InformationWe keep customer information only as long as reasonably needed for business, tax, accounting, legal, insurance, customer service, or record-keeping purposes.If information is no longer needed, we may delete, anonymize, or securely dispose of it.10. Customer RightsYou may contact us to request access to, correction of, or deletion of your personal information, subject to legal, tax, accounting, insurance, or business record-keeping requirements.To make a request, contact:[email protected]11. Website Analytics and CookiesOur website may use basic analytics or cookies to understand website traffic, improve the site, measure advertising performance, or improve the customer experience.You can usually adjust your browser settings to block or delete cookies.12. Links to Other WebsitesOur website may contain links to third-party websites, forms, payment pages, or booking tools. We are not responsible for the privacy practices of third-party websites or services.13. Updates to This PolicyWe may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.14. ContactFor questions about this Privacy Policy or how your information is handled, contact:Dozame Group / Private Key by Dozame
Email: [email protected]
Website: privatekeybydozame.ca
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